FAQs

Tell me more about my new silicon teether.

Our baby safe silicon teethers and beads are made of 100% food grade silicon which are BPA, latex, phthalate and PVC free. The quality is compliant with FDA, SGS and 9001 certification standard. The silicon is soft or textured to give much relief to baby's teething pain and itch. 

 

How to care for my new silicon teether?

Just rinse with soapy water and dry completely before first use. Make sure to air dry the wood parts openly to prevent moisture.

 

Tell me more about my new wooden teether.

Our baby safe wooden teethers are made of untreated beech or maple wood. These two types of wood are perfect as they are very hard and are traditionally used to make baby toys.

As wood is a natural product, there may be discoloration, grains and dents present that are not defects.

 

How to care for my new wooden teether?

Just rinse with water, pat and air dry before first use. Rub a layer of coconut or olive oil weekly, this will preserve the wood to last longer and prevent cracking.

Do not put wooden teether in dish washer or dryer, do not sterilise.

For bunny teethers, remove cloth from wooden ring before washing and dry them separately.

 

How to care for my new teether strap with metal parts? 

Rinse metal teether clips gently to prevent scratches. Pat clip dry immediately including corners and inner clip with dry cloth and air dry openly.

Do not put metal clip in dishwasher or dryer, do not sterilise.

P.S. the metal teether clips are lead free, hence they are baby safe too!

 

Any advise for using the teethers?

To soothe swollen gums, place teether in the fridge (not freezer) and hand it over to bub chilled! Only do this for fully silicon teethers.

Just make sure that little one is always supervised when using the teethers or any of our products.

If there is a crack or split on the silicon or wood, please discard the item.

 

Can I refund or exchange my purchase?

All our products are quality checked before it heads out the door. We do not provide exchange for change of mind or wrong sizes. We do not do returns or refunds on damages (including damage during shipping) but might be able to review it case by case subjected to the final decision of Wildberry Store.

 

What are the shipping options?

We offer normal, registered mail and courier options within Singapore. For international shipping, courier is available. Shipping options and rates are calculated in the shopping cart upon check out.

 

What are the shipping timelines?

Shipping timelines are indicated along with shipping rates in the shopping cart upon check out.

 

I’ve checked out my cart, what next?

All orders are processed within 3 working days. For customised orders, please allow up to 5 working days for processing.